ILS Store Audit Checklist (Version 1.1)
by Souzana Chevkenova, from the Community
This ILS Store Audit checklist helps retail teams evaluate presentation, compliance, and operational standards across Independent Living Specialists locations. It covers windows and shop floor housekeeping, signage, pricing, stock replenishment, and returns policy visibility. Team standards include uniform and grooming, sales KPIs, and customer service behaviors such as timely greetings and product knowledge. Administrative checks span banking routines, sales follow-ups, stock transfers and exceptions, and roster efficiency. Security items include backroom access, till float, and safe procedures. The audit also captures Google ratings and requires photo documentation and monthly visit reporting with follow-up actions.
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