Front End Vulnerability Audit

This document provides detailed guidelines for managing retail self service and SAYS areas, focusing on operational excellence and security compliance. It covers essential aspects including staffing requirements, security protocols, transaction monitoring, and training standards. The guide outlines specific procedures for handling customer interactions, managing till security, conducting partial and full checks, and maintaining proper documentation. Key areas addressed include colleague responsibilities, security measures for equipment, proper handling of incidents, and performance tracking through scorecards. The document serves as a comprehensive resource for front end managers and team supports, ensuring consistent implementation of security measures and operational standards across retail locations. Special emphasis is placed on preventing shrinkage, maintaining accurate transaction records, and ensuring proper training certification for all staff members working in self service areas.

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