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Customer Moment of Truth Checklist

by Dicky Raharjo, from the Community

Downloads: 10+
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Use this Indonesian checklist to assess customer moments of truth across a retail store journey. Review parking and security, toilet cleanliness, store entry, lobby and escalators, directories and shopboards, banners, and sales staff appearance and behavior. Audit back-of-house and front-of-house processes including cashier equipment and EDC, queue and promo modules for CSO, leasing desk readiness, counters, waiting area ambience, porter support, and parking ticket and change availability. Capture OK, NOK, and notes for each item to standardize service quality and improve customer experience.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .