This document outlines the comprehensive audit requirements for Coles Online REM operations, focusing on three key areas: team management, roster planning, and shop floor processes. It details specific guidelines for maintaining proper permanency ratios, managing work schedules, and ensuring operational efficiency. The audit covers crucial aspects such as CSA monitoring, shopper schedules, van maintenance, and store processes. Key requirements include adherence to specific working hours, proper roster management, and implementation of standardized shopping procedures. The document serves as a checklist for managers to ensure compliance with company policies and maintain service quality standards. It emphasizes the importance of proper team structure, time management, and adherence to established operational procedures in the online shopping and delivery service.
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