Use this form to audit service events or work orders. Capture details on the responding team member, event number, problem type, response class, and response time. Verify appropriate PPE, safe practices, materials used, work area cleanliness, and quality of repairs. Review technician notes and documentation. Gather customer feedback on help desk experience, communication before and after the job, professionalism, and overall satisfaction. Conclude with coaching notes and sign-off.
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