SPC Customer Complaint Investigation Form

This document outlines a structured approach to investigating and documenting customer complaints in a professional service environment. The form covers essential aspects including resident information, complaint details, safety compliance, trade staff conduct, and documentation requirements. It includes sections for personal protection equipment verification, staff identification procedures, job communication protocols, and follow-up scheduling. The template ensures thorough documentation of all relevant materials including photos, statements, and system screenshots, while maintaining clear investigation notes and service standard evaluations. This systematic approach helps organizations maintain quality control, ensure safety compliance, and implement continuous improvement through identified learning points.

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