This marketing department audit checklist helps manufacturers standardize key processes from inquiry to delivery. It covers order management reviews and approvals, converting inquiries into internal notices, setting delivery dates, and cross-department coordination. It includes controls for customer property with contracts and record-keeping, procedures for capturing and responding to complaints and feedback, and annual satisfaction tracking. Guidance for sample shipment applications and end-to-end tracking of factory or goods inspections, including corrective actions for nonconformities, is also included.
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