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Operational Excellence Audit - Factory Services

by Kurt Salter, from the Community

40+

This document serves as a comprehensive audit checklist for evaluating appliance service technicians' performance across multiple critical areas. It covers Environmental Health and Safety (EHS) protocols, including driving safety, personal protective equipment usage, and lockout/tagout procedures. The checklist also evaluates customer service quality, productivity metrics through tool utilization, and sales growth opportunities. Key focus areas include accident prevention, particularly regarding back and knee injuries, proper use of safety equipment, and adherence to technical procedures. The audit tool helps identify areas of excellence and improvement while ensuring compliance with safety standards and service quality benchmarks. It includes specific sections on driving safety, tool handling, customer interaction, and upselling opportunities, making it an essential resource for maintaining service quality and technician safety standards.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Operational Excellence Audit - Factory Services

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