Ticket Monitoring Quality Assurance Checklist
by Regomoditswe Semenya, from the Community
This Ticket Monitoring Quality Assurance checklist helps teams review IT service desk tickets for consistency and completeness. Verify that tickets are actioned within 15 minutes, include correct account and contact names, asset number, and location, and reflect the right business unit and department. Confirm accurate category and subcategory selection, appropriate priority, correct assignment and case type, and clear short descriptions. Ensure the full description contains sufficient detail and that notes are captured according to process. Use this template to improve data quality, streamline triage, and strengthen SLA compliance across your IT support operations.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.