Template

W Rome BSA Audit Checklist

by MELINDA LORINCZ, from the Community

Use this internal BSA audit checklist to assess frontline talent performance at W Rome, focusing on guest greeting, eye contact, posture, acknowledgment, offering alternatives, and closing etiquette. The checklist also reviews grooming, uniform and W pin compliance, warm and professional conversation, and knowledge of hotel services across departments. Apply this template to monitor brand standards, coach staff, and maintain a luxury guest experience throughout hotel operations.

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About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
W Rome BSA Audit Checklist W Essentials
This internal BSA audit checklist for W Rome helps evaluate guest service fundamentals and brand standards. It covers greetings, eye contact, posture, active acknowledgment, service closes, appreciation, grooming and uniform requirements including the W Pin, professional verbiage, and department wide knowledge. Use it to assess talent performance, maintain consistent hotel service quality, and identify training or coaching opportunities across operations.
by MELINDA LORINCZ, from the Community
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Template
W Rome Internal BSA Audit Checklist
This internal Brand Standards Audit checklist for W Rome helps evaluate guest interactions and service delivery across the hotel. It covers greeting and farewell etiquette, use of guest names, professional posture and focus, acknowledgment of requests, offering alternatives, appreciation, grooming and uniform standards, approved verbiage, and work related conversations. Use it to assess staff knowledge of departments and the wider hotel, drive consistent brand experience, and improve operational excellence.
by Beatrice Manno, from the Community
Downloads: 10+
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Template
W Rome Essentials BSA Audit - All Departments
This internal BSA audit template for W Rome helps evaluate service excellence across all hotel departments. It guides auditors through brand standards such as warm welcomes, eye contact, using guest names, professional posture, acknowledging feedback, and using appropriate, genuine language. The checklist prompts staff ownership by offering alternatives and assistance, closing interactions positively, and escorting when needed. It also reviews departmental knowledge, ability to answer hotel-wide questions, and appearance standards including grooming, uniform, and W pin compliance.
by Raphael Fuchsbichler, from the Community
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Template
W Rome BSA Audit W Essentials All Departments
This internal Brand Standards Audit checklist supports W Rome teams in assessing W Essentials across all hotel departments. Use it to review guest greeting and service behaviors, staff knowledge, grooming and uniform standards, and adherence to brand requirements. Capture photos and notes as evidence, rate compliance, and record findings by department. Assign corrective actions, track follow ups, and maintain a consistent audit program to elevate guest experience and meet brand standards.
by Emrah Anakok, from the Community
Downloads: 10+
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W Rome BSA Audit Checklist

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

About author

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