Template

W Essentials Guest Service Checklist

by Clarissa Pacifico, from the Community

This W Essentials checklist for W Rome helps teams audit front-of-house guest interactions and brand standards. It covers greeting with a warm welcome, maintaining eye contact, using the guest’s name, attentive posture, acknowledging responses, offering alternatives, and closing with appreciation. It also assesses grooming, uniform compliance including the W Pin, professional and warm verbiage, appropriate work-related conversation, and staff knowledge of departmental duties and the wider hotel. Use it to standardize hospitality touchpoints and elevate consistent guest service across shifts.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
W Rome Internal BSA Audit Checklist
This internal Brand Standards Audit checklist for W Rome helps evaluate guest interactions and service delivery across the hotel. It covers greeting and farewell etiquette, use of guest names, professional posture and focus, acknowledgment of requests, offering alternatives, appreciation, grooming and uniform standards, approved verbiage, and work related conversations. Use it to assess staff knowledge of departments and the wider hotel, drive consistent brand experience, and improve operational excellence.
by Beatrice Manno, from the Community
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Template
W Rome BSA Audit Checklist W Essentials
This internal BSA audit checklist for W Rome helps evaluate guest service fundamentals and brand standards. It covers greetings, eye contact, posture, active acknowledgment, service closes, appreciation, grooming and uniform requirements including the W Pin, professional verbiage, and department wide knowledge. Use it to assess talent performance, maintain consistent hotel service quality, and identify training or coaching opportunities across operations.
by MELINDA LORINCZ, from the Community
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W Rome BSA Audit Checklist
Use this internal BSA audit checklist to assess frontline talent performance at W Rome, focusing on guest greeting, eye contact, posture, acknowledgment, offering alternatives, and closing etiquette. The checklist also reviews grooming, uniform and W pin compliance, warm and professional conversation, and knowledge of hotel services across departments. Apply this template to monitor brand standards, coach staff, and maintain a luxury guest experience throughout hotel operations.
by MELINDA LORINCZ, from the Community
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Template
W Rome Essentials BSA Audit - All Departments
This internal BSA audit template for W Rome helps evaluate service excellence across all hotel departments. It guides auditors through brand standards such as warm welcomes, eye contact, using guest names, professional posture, acknowledging feedback, and using appropriate, genuine language. The checklist prompts staff ownership by offering alternatives and assistance, closing interactions positively, and escorting when needed. It also reviews departmental knowledge, ability to answer hotel-wide questions, and appearance standards including grooming, uniform, and W pin compliance.
by Raphael Fuchsbichler, from the Community
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W Essentials Guest Service Checklist

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