Template

W Rome Telephone Etiquette

by Federica Lo Monaco, from the Community

This telephone etiquette checklist for W Rome supports hotel front office and guest services teams in delivering consistent, professional calls. It audits key behaviors such as answering within three rings, using a calm and clear tone, proper greeting and department identification, using the caller’s name, requesting permission before placing on hold with timely updates, staying on the line when transferring, and closing with a courteous farewell and final assistance offer.

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
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This hotel bell departure internal audit template for W Rome guides staff and auditors through the key steps of a smooth guest departure. It covers timely response to calls, setting and meeting pick-up time expectations, communicating delays, greeting guests by name, and requesting permission to enter rooms. The checklist prompts confirmation that all belongings are collected, offers to inspect closets, drawers, and safes, and explains the process for luggage retrieval or delivery to vehicles, including ticketing. Use it to standardize service quality, ensure consistency, and improve the guest experience at checkout.
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W Rome Telephone Etiquette

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

About author

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