Use this drive-thru game plan analysis checklist to evaluate quick-service operations. Inspect order taking, upselling, friendliness, accuracy, and total speed of service. Verify menu boards and POP, uniform compliance, bagging standards, and condiment handling. Check product quality for burgers and fries, restroom and dining room cleanliness, and exterior upkeep. Confirm MIC leadership, workstation positioning, and that previous game plan issues are addressed. Capture observations, note facility issues, and document follow-ups to improve guest experience and shift execution.
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