Evaluate shift leaders in cafe environments with this validation checklist. It covers pre-shift requirements, morning walk-through standards, station setup for speed and efficiency, contingency planning, and weekly task allocation. Observe a structured shift briefing that emphasizes energy, planning, goals, review, updates, and team engagement. Track sales focus, customer interactions, cleanliness, prioritization, coaching moments, and handling the unexpected. Conclude with a debrief on sales, customer service, labour, food availability and waste, and coffee times.
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