This hospitality checklist helps teams deliver a seamless reservation and pre-arrival experience. It covers call etiquette and hold times, polite and articulate communication, and personalized service. Staff can describe rooms, facilities, directions, and transport options with costs. During booking, they present room and rate choices, explain policies, capture guest details and special requests, and confirm details with a confirmation number. Pre-arrival outreach and concierge assistance are reviewed, with prompt written confirmation and cross-team coordination. Calls end with offers of further help and a courteous, tailored farewell.
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