Template

Front Office Reservation and Pre Arrival 2025

by Celiza Papa, from the Community

10+

This hotel front office template focuses on internal reservation and pre arrival standards for a luxury property. It covers call handling etiquette, guest personalization, offering assistance before arrival, clear explanations of room types, rates, deposit and cancellation policies, and transportation options. It guides staff to repeat booking details, provide confirmation numbers, and ensure confirmations are sent promptly. Cross departmental communication and service without delays are emphasized to deliver a consistent five star guest experience.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Reservation and Pre-Arrival Audit Checklist 2024
Use this hotel reservation and pre-arrival audit to assess call etiquette, clarity, and personalization; confirm deposit and cancellation policies; provide room, facility, and transport details; offer assistance with dinner, spa, and services; repeat booking details and confirmation numbers; send confirmations within two hours; and ensure cross-department communication without delays for a seamless 5-star guest experience.
by Dialma Geerman, from the Community
Downloads: 0
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Template
Reservation and Pre-Arrival Checklist
This hospitality checklist helps teams deliver a seamless reservation and pre-arrival experience. It covers call etiquette and hold times, polite and articulate communication, and personalized service. Staff can describe rooms, facilities, directions, and transport options with costs. During booking, they present room and rate choices, explain policies, capture guest details and special requests, and confirm details with a confirmation number. Pre-arrival outreach and concierge assistance are reviewed, with prompt written confirmation and cross-team coordination. Calls end with offers of further help and a courteous, tailored farewell.
by TOLGON AI ISHENBEK KYZY, from the Community
Downloads: 0
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Template
Forbes Internal Audit: Reservation and Pre-Arrival
This reservation and pre-arrival audit checklist helps hotel teams measure service quality against Forbes standards. Evaluate phone interactions for clarity, courtesy, and professionalism; ensure holds are approved and under 30 seconds; and confirm staff lead conversations with genuine interest and anticipatory service. Verify personalized greetings, clear descriptions of rooms and facilities, accurate directions and transport options with costs, and proactive offers for dining, spa, or transfers. During booking, check room and rate options, deposit and cancellation explanations, repeated details, confirmation numbers, and confirmations sent within two hours. Assess cross-department communication and timely, interruption-free service.
by Evgeniya Kryukova, from the Community
Downloads: 10+
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Template
Spa Massage Reservation Audit Checklist
This spa massage reservation audit checklist helps hospitality teams assess and improve the quality of reservation calls and bookings. It covers phone etiquette, needs assessment to match treatments, guidance on arrival time, information on facilities, clarity on cancellation policies, accurate capture and confirmation of booking details, appropriate use of guest names, language clarity, and professional complaint handling. Use it to standardize service and ensure a consistent, guest-centered reservation experience.
by Muhannad Khalaf, from the Community
Downloads: 0
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Reservation and Pre-Arrival Audit Checklist 2024

Use this hotel reservation and pre-arrival audit to assess call etiquette, clarity, and personalization; confirm deposit and cancellation policies; provide room, facility, and transport details; offer assistance with dinner, spa, and services; repeat booking details and confirmation numbers; send confirmations within two hours; and ensure cross-department communication without delays for a seamless 5-star guest experience.

by Dialma Geerman, from the Community

Get

Template

Reservation and Pre-Arrival Checklist

This hospitality checklist helps teams deliver a seamless reservation and pre-arrival experience. It covers call etiquette and hold times, polite and articulate communication, and personalized service. Staff can describe rooms, facilities, directions, and transport options with costs. During booking, they present room and rate choices, explain policies, capture guest details and special requests, and confirm details with a confirmation number. Pre-arrival outreach and concierge assistance are reviewed, with prompt written confirmation and cross-team coordination. Calls end with offers of further help and a courteous, tailored farewell.

by TOLGON AI ISHENBEK KYZY, from the Community

Get

Template

Forbes Internal Audit: Reservation and Pre-Arrival

This reservation and pre-arrival audit checklist helps hotel teams measure service quality against Forbes standards. Evaluate phone interactions for clarity, courtesy, and professionalism; ensure holds are approved and under 30 seconds; and confirm staff lead conversations with genuine interest and anticipatory service. Verify personalized greetings, clear descriptions of rooms and facilities, accurate directions and transport options with costs, and proactive offers for dining, spa, or transfers. During booking, check room and rate options, deposit and cancellation explanations, repeated details, confirmation numbers, and confirmations sent within two hours. Assess cross-department communication and timely, interruption-free service.

by Evgeniya Kryukova, from the Community

10+

Get

Template

Spa Massage Reservation Audit Checklist

This spa massage reservation audit checklist helps hospitality teams assess and improve the quality of reservation calls and bookings. It covers phone etiquette, needs assessment to match treatments, guidance on arrival time, information on facilities, clarity on cancellation policies, accurate capture and confirmation of booking details, appropriate use of guest names, language clarity, and professional complaint handling. Use it to standardize service and ensure a consistent, guest-centered reservation experience.

by Muhannad Khalaf, from the Community

Get

Front Office Reservation and Pre Arrival 2025

About author

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Reservation and Pre-Arrival Audit Checklist 2024

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