Mosaic Collection Standards Compliance Audit 2021
by OHG Operations, from the Community
This comprehensive audit template helps ONYX Hospitality Group assess Mosaic Collection properties against brand standards across the guest journey. Sections cover airport transfer and arrival, check in, guest room quality, housekeeping, safety and ONYX Clean protocols, facilities such as pool, fitness and spa, food and beverage service, public areas, and back of house operations. Use it to evaluate compliance, capture photos and notes, assign actions, and track performance toward the 75 percent target. Ideal for hotel brand audits, quality assurance reviews, and continuous improvement in guest experience and operational standards.
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