Template

Manager On Duty Report

by Omar Binladen, from the Community

This Manager On Duty report template helps hotel and resort managers document shift activities and standards across the property. Track front office performance, lobby and VIP lounge cleanliness, meeting rooms, pre-arrival room inspections, linens and amenities, furniture and safety equipment, and in-room facilities. Log restaurant readiness, staff presence, music and ambiance, gym and spa conditions, pool and beach safety with lifeguard visibility, and guest service interactions. Include staff canteen hygiene, food variety and labeling, and seating. Use this template to maintain consistent service and guest satisfaction.

With SafetyCulture you can

Digitize team workflows

Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.

Reduce manual errors

Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.

Create and share inspection reports

Generate inspection reports and share them with your team and stakeholders to keep everyone informed.

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Manager on Duty Checklist
This Manager on Duty Checklist helps hotel and resort leaders run consistent shift inspections and uphold service standards. It guides managers through key areas including main entrance, arrival lobby, back of house, public spaces, spa and gym, restaurants and bars, pool areas, and guest rooms. The template also covers turndown checks, room amenities, safety and security, housekeeping, maintenance, and landscape conditions. LQA sections for in villa dining, restaurant service, and spa treatment support quality audits, staff professionalism, timeliness, and guest satisfaction.
by Zahrah Ratna Sari, from the Community
Downloads: 10+
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Template
Hotel Manager on Duty Report V2
Use this daily Manager on Duty report template to oversee hotel operations during evening shifts. The checklist covers occupancy tracking, front office and lobby standards, meeting rooms, detailed guest room inspections, public areas, outlets including cafes and bars, spa and fitness areas, pool and beach entrances, back of house checks, and incident or guest complaint logs. Document food and beverage testing, maintenance issues, cleanliness, safety, and service quality to maintain brand standards and guest satisfaction.
by Suree Ploysomboon, from the Community
Downloads: 0
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Template
Manager-On-Duty MOD Report
This Manager-On-Duty report template helps hotel leaders document shift readiness and daily operations. Capture weather and occupancy, pre-duty checks, guest engagement notes, and employee recognition. Inspect front office, lobby, guest rooms, food and beverage outlets, in-room dining, spa and pool, and meeting spaces for cleanliness, setup, and maintenance. Verify safety items like fire escapes, extinguishers, lifts, stairways, parking, and emergency lighting. Log issues, actions, and remarks with conducted on, prepared by, and location details.
by Emine Erdi, from the Community
Downloads: 0
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Template
Manager On Duty Report for Towers
This Manager On Duty Report template helps hotel leaders document daily operations and handovers. Capture lobby and public area checks, front office presence and colleague grooming, telephone answering performance, and guest arrival experience. Inspect colleague lockers and complete detailed room inspections covering cleanliness, furnishings, supplies, minibar, safety signage, and equipment. Review food and beverage outlets for ambiance, service, presentation, and hygiene, with space for photos and reasons. Assess kitchen and stewarding areas for cleanliness, safety, first aid, and compliance. Record guest feedback, note actions and recommendations, and verify safety and security items including control room status. Use this checklist to streamline communication between shifts and maintain service quality across the property.
by Abdulaziz Aljafri, from the Community
Downloads: 10+
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Manager On Duty Report

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

About author

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Manager on Duty Checklist

Hotel Manager on Duty Report V2

Manager-On-Duty MOD Report