This LQA audit template focuses on correct name usage across key guest touchpoints in hospitality settings. Use it to assess how staff greet guests, acknowledge names during interactions, and maintain consistency throughout the stay. Capture observations, record nonconformities, assign actions, and add training notes to improve service standards. The checklist supports coaching, documentation, and continuous improvement aligned with LQA requirements for hotels and restaurants.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.