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КЛН официантов Сачмэли

by Левицкая Виктория, from the Community

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Практический чек-лист для официантов ресторана «Сачмэли». Включает обязательные шаги сервиса: приветствие и представление, выяснение опыта гостей, рекомендации по меню, допродажи и закуски в стол, адресное повторение заказа, работа с программой лояльности Plazius, презентация блюд, проверка впечатлений, предложение десертов и фирменных напитков, финальное прощание. Дополнительно — элементы эмоционального сервиса: рассказ о бренде и шеф-поваре, рекомендации по вину, легенды блюд, помощь с хачапури и шашлыком, декантация, примеры WOW-сервиса.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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