KatjaBispo Customer Check

A detailed operational checklist for Costa Coffee stores that outlines essential quality control measures and service standards. The guide covers three main areas: presentation standards for food displays and equipment, compliance with hygiene and preparation protocols, and customer service requirements. Key focus areas include maintaining clean and appealing food displays, proper hand hygiene protocols, drink preparation standards including specific coffee-making techniques, and customer service metrics such as speed and efficiency. The document also emphasizes store cleanliness, table service standards, and includes provisions for recognizing outstanding team member performance. This checklist serves as a comprehensive tool for maintaining consistent quality and service across Costa Coffee locations.

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