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QSR Drive-Thru Mystery Shop Checklist

by Vinodh Bahuleyan, from the Community

Downloads: 10+
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This checklist supports a QSR drive-thru mystery shop and menu test for items like burger sliders, loaded fries with slow smoked bacon, fish sandwiches, and cinnamon sugar donut holes. It guides observers to evaluate greeting, order accuracy, upsell prompts, bagging, speed of service, and final farewell, plus BOH quality checks including temperatures, hold times, oil quality, toasting, and staging. Use it to capture window times, queue times, and total OTD, verify POP and training materials, and confirm staffing and shift leadership standards. Ideal for restaurant operations teams validating product builds and guest experience during test deployments.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.