This Manager on Duty checklist for Hilton Nanjing supports daily hotel operations. It covers main entrance, lobby, guest elevators, public areas, and guest experience tracking. Food and beverage outlets are included such as the all day dining restaurant, Chinese restaurant, bar, in room dining, and executive lounge. It guides staff attentiveness, grooming, timing, quality, temperature, and presentation. Guest room inspections verify doors, closets, amenities, minibar, workstation, bathroom, and overall cleanliness across multiple rooms. Facilities like swimming pool and fitness center are checked for comfort and safety. Back of house areas include laundry, staff canteen, CCTV and staff entrance, and garbage room, plus energy saving settings and security. The template logs occupancy, arrivals and departures, guest comments, staff feedback, and follow up actions, with bilingual English and Chinese prompts.
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