This hospitality checklist guides teams through every step of service to deliver a consistent guest experience. It covers phone answering standards and appropriate greetings, host stand interactions, seating and menu explanations, table setting specs, and ambiance checks for heating, lighting, and music. The audit details server introductions, pre-dinner drinks, menu knowledge, allergen and dietary confirmations, timely drink delivery, order taking, suggestive selling, and communicating wait times. It includes check-backs on starters and mains, tray use, drink levels, table maintenance, swift clearing, dessert timing and after-dinner suggestions, billing and payment speed, and standards for a warm farewell. It also notes teamwork, bar and host support, and overall staff demeanor.
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