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Guest Services and Concierge LQA Checklist

by Solen Quimbert, from the Community

Downloads: 10+
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Use this LQA-aligned checklist to audit hotel guest services and concierge performance. Evaluate phone etiquette, queue acknowledgment, needs discovery, local expertise and tailored recommendations, promotion of on-property outlets, proactive follow-up, accurate directions and transport guidance, room delivery protocol and timing, timely responses to pre-stay emails and texts, professional confirmations, and sincere farewells. Assess grooming, language clarity, confidence, anticipatory service, adaptability, problem resolution, personalization, teamwork, attentiveness, posture, and empathy to deliver a seamless luxury guest experience.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.