Template

FiL Service Excellence Checklist

by Riaz A, from the Community

This FiL Service Excellence checklist supports hospitality teams with structured training and assessment across store appearance, product knowledge, food safety, customer service, sales, and performance. It covers HACCP basics, SOP hand hygiene, thermometer calibration, safe temperature ranges for chillers and freezers, and food handling. Staff are guided to apply the G.R.E.A.T. service philosophy, engage customers, gather reviews, and practice upselling. Prompts include menu knowledge, allergy awareness, beverage and food pairing, and retail tea merchandising to lift APC and guest experience.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
FiL Service Excellence Training Checklist
This FiL Service Excellence training checklist helps hospitality teams build consistent standards across store appearance, product knowledge, food safety, customer service, and sales. It covers HACCP basics, safe temperature ranges for chillers and freezers, thermometer calibration, hygiene and handwashing, and correct use of cleaning chemicals. Staff practice menu and merchandise knowledge, handling allergies and intolerances, engaging customers, applying the GREAT service steps, and encouraging reviews. Sales prompts guide upselling and beverage and food pairing to elevate guest experience.
by Riaz A, from the Community
Downloads: 0
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Template
F and B Operational Excellence Checklist 2021
This Food and Beverage operational excellence checklist helps restaurants and hospitality teams evaluate employee performance and guest service standards. Use it to audit each team member twice per month, reinforcing the three steps of service, professional grooming, timely food and beverage delivery, and confident menu and beverage knowledge. Prompts cover greeting and seating, small talk, allergy and special request checks, recommendations, standards for accompaniments, anticipating needs, resolving issues, post‑service checkbacks, and fond farewells. Applying this checklist supports consistent service quality, guest satisfaction, and ongoing staff development.
by Wesley Hepburn, from the Community
Downloads: 20+
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Template
EMP EVA100: Food Safety and Service Training Checklist
EMP EVA100 is a structured, multi-day training and evaluation checklist for hospitality teams. It guides new hires through store appearance, product knowledge (menu items, ingredients, tea varieties, equipment), food safety, customer service, and sales techniques. Daily prompts capture observations, customer interactions, and reviews, helping supervisors validate competencies and improve service consistency across food and beverage outlets.
by Riaz A, from the Community
Downloads: 0
Get
Template
Brilliant Basics Quick Connect
A detailed walkthrough template designed to assess and maintain service excellence in retail environments. This comprehensive checklist covers key areas including queue management, customer service interactions, store cleanliness, beverage quality, and operational efficiency. The template helps evaluate customer engagement, service speed, product quality, and store presentation across multiple zones including cafe, retail, POS, and beverage handoff areas. It enables managers to systematically review staff performance, maintain service standards, and ensure consistent customer experience delivery. Perfect for retail supervisors and managers looking to maintain operational excellence and service consistency.
by Denise M, from the Community
Downloads: 50+
Get

FiL Service Excellence Training Checklist

This FiL Service Excellence training checklist helps hospitality teams build consistent standards across store appearance, product knowledge, food safety, customer service, and sales. It covers HACCP basics, safe temperature ranges for chillers and freezers, thermometer calibration, hygiene and handwashing, and correct use of cleaning chemicals. Staff practice menu and merchandise knowledge, handling allergies and intolerances, engaging customers, applying the GREAT service steps, and encouraging reviews. Sales prompts guide upselling and beverage and food pairing to elevate guest experience.

by Riaz A, from the Community

Get

Template

F and B Operational Excellence Checklist 2021

This Food and Beverage operational excellence checklist helps restaurants and hospitality teams evaluate employee performance and guest service standards. Use it to audit each team member twice per month, reinforcing the three steps of service, professional grooming, timely food and beverage delivery, and confident menu and beverage knowledge. Prompts cover greeting and seating, small talk, allergy and special request checks, recommendations, standards for accompaniments, anticipating needs, resolving issues, post‑service checkbacks, and fond farewells. Applying this checklist supports consistent service quality, guest satisfaction, and ongoing staff development.

by Wesley Hepburn, from the Community

20+

Get

Template

EMP EVA100: Food Safety and Service Training Checklist

EMP EVA100 is a structured, multi-day training and evaluation checklist for hospitality teams. It guides new hires through store appearance, product knowledge (menu items, ingredients, tea varieties, equipment), food safety, customer service, and sales techniques. Daily prompts capture observations, customer interactions, and reviews, helping supervisors validate competencies and improve service consistency across food and beverage outlets.

by Riaz A, from the Community

Get

Template

Brilliant Basics Quick Connect

A detailed walkthrough template designed to assess and maintain service excellence in retail environments. This comprehensive checklist covers key areas including queue management, customer service interactions, store cleanliness, beverage quality, and operational efficiency. The template helps evaluate customer engagement, service speed, product quality, and store presentation across multiple zones including cafe, retail, POS, and beverage handoff areas. It enables managers to systematically review staff performance, maintain service standards, and ensure consistent customer experience delivery. Perfect for retail supervisors and managers looking to maintain operational excellence and service consistency.

by Denise M, from the Community

50+

Get

FiL Service Excellence Checklist

About author

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FiL Service Excellence Training Checklist

F and B Operational Excellence Checklist 2021

EMP EVA100: Food Safety and Service Training Checklist

Brilliant Basics Quick Connect

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FiL Service Excellence Training Checklist

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EMP EVA100: Food Safety and Service Training Checklist

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