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FiL Service Excellence Training Checklist

by Riaz A, from the Community

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This FiL Service Excellence training checklist helps hospitality teams build consistent standards across store appearance, product knowledge, food safety, customer service, and sales. It covers HACCP basics, safe temperature ranges for chillers and freezers, thermometer calibration, hygiene and handwashing, and correct use of cleaning chemicals. Staff practice menu and merchandise knowledge, handling allergies and intolerances, engaging customers, applying the GREAT service steps, and encouraging reviews. Sales prompts guide upselling and beverage and food pairing to elevate guest experience.

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Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.