This comprehensive Expresso Training Manual has everything needed to onboard cafe staff. It outlines core values and commitment steps, then guides new employees through till operations, workflow, upselling, web ordering, loyalty and payments, issue reporting, and customer service across drive thru and walk up. Detailed food delivery and preparation procedures cover stock rotation, hygiene, labeling, equipment use, and waste. Barista training explains espresso extraction, milk texturing, and drink standards for lattes, cappuccinos, mochas, and iced beverages. Store manager modules include supplier ordering, stocktake, cash handling, and system access for Deputy, Stripe, Uber Eats, Ordermentum, and more. Equipment guides span the Turbochef oven and Juggler milk system, with checklists to verify competency.
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