Template

Engineering Room Call Procedures Checklist

by ryan schmiege, from the Community

20+

This Engineering Room Call checklist outlines hotel room call procedures for engineering and maintenance staff. It covers grooming and uniform standards, timely response to calls, checking HotSOS notes, door and DND protocols, guest greeting using the HEART service model, task completion and escalation, communicating ETAs when return work is required, placing rooms out of order via the front desk when needed, restoring the room to original condition after repairs, and leaving a while you were out card when work is complete. Use this template to standardize guest-facing service and ensure consistent, professional room maintenance.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Engineering Room Call Procedures Checklist

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