Template

Duty Manager Report Checklist for Hotels

by Bruno Oliveira, from the Community

10+

Use this Duty Manager Report to manage hotel shift handovers and daily operations across reception, lobby, guest rooms, and common areas. The checklist covers room inspections, bathroom amenities, minibar stock and expiry dates, welcome messaging on TV, linen and pillows, and equipment tests. It also includes audits for corridors, elevators, emergency devices and signage, bar and restaurant service, menus and revenue, spa activity, and exterior rounds. Track occupancy, arrivals, transfers, back of house safety, waste separation, laundry and storage, and maintenance rooms. Customize and export to fit your procedures.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

Template
Manager on Duty MOD Report Checklist for Hotels
This Manager on Duty report checklist helps hotel teams conduct operational walkthroughs across elevators, breakfast service, meeting rooms, corridors, lobby, housekeeping pantries, engineering controls, basement and back of house areas. It includes prompts to verify cleanliness, lighting, setups, signage, guest welcome and escorting, aromatherapy and music, toilet supplies, equipment conditions, and safety items like emergency exits. Record guest names and comments, inspect example rooms, track occupancy and out of order rooms, and document housekeeping, engineering, food and beverage, and front office projects. Finish with closing notes and a clear handover to the next manager on duty.
by Yunan Agung Prasetia, from the Community
Downloads: 0
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Template
Hotel Manager on Duty Checklist
This hotel Manager on Duty checklist supports daily operations and quality control across the property. It guides managers to speak with guests, log events and complaints, and verify grooming and service standards. Sections cover exterior areas, lobby and front office, lounge and restaurants, kitchen, conference and banquet spaces, kids club, recreation and pool, public toilets, elevators, and back of house including CCTV, laundry, staff restaurant, receiving, and waste rooms. It also includes a structured guest room inspection to check cleanliness, amenities, safety, lighting, temperature, signage, and equipment, with fields to record anomalies, corrective actions, and responsible staff. Use it to keep service consistent and hotel standards high.
by Dicky Leung, from the Community
Downloads: 100+
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Template
Hotel Duty Manager's Report
Use this hotel duty manager's report to monitor daily operations and guest experience. Inspect entrances, lobby, guest bathrooms, restaurants, elevators, signage, parking, meeting rooms, housekeeping areas, corridors, guest floors and rooms, and back-of-house. Check safety items including emergency exits, lighting, CCTV and security staffing. Record findings, assign actions, and keep a clear audit trail to maintain cleanliness, tidiness, and control measures.
by shazzad hossain, from the Community
Downloads: 0
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Template
Manager On Duty Report for Hotels
Use this manager on duty report to standardize hotel rounds and daily oversight. The template covers phone answering performance, lobby and public area checks, front office presence and grooming, housekeeping and locker inspections, guest meet and assist notes, detailed room inspections, food and beverage outlet reviews, staff restaurant checks, kitchen hygiene and safety practices, and security control room status. Record occupancy details, observations, photos, and recommendations to maintain service quality and operational compliance.
by Abdulaziz Aljafri, from the Community
Downloads: 10+
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Duty Manager Report Checklist for Hotels

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