Use this cafe mystery shopper survey template to evaluate a guest’s end-to-end experience in your cafe. Assess first impressions, friendliness and professionalism at the till, upselling and promotions, order name handling, provision of cutlery and napkins, barista service, and whether names are called for collection. Check cleanliness of displays, condiment stands, and toilets, plus music volume, lighting, WiFi, and overall ambiance. Capture standout staff and general observations to inform training and improvements.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.