This business class lounge checklist helps airport teams deliver consistent premium service at hub stations. It covers buffet presentation, food freshness and quality, menu variety, and hot and cold beverages. It includes pantry cleanliness, lounge area ambiance and amenities such as internet, TV, lighting, air conditioning, and reading materials. Toilet facilities are checked for cleanliness and supplies, and staff performance is reviewed for uniform standards, behavior, staffing levels, and communication with guests.
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