A detailed pharmacy audit template designed for conducting thorough branch visits and evaluations. The document covers essential areas including store presentation, customer service standards, dispensary operations, prescription handling, and financial performance metrics. It features specific sections for mystery shopper reviews, service implementation checks, and GP surgery relationships. The audit ensures compliance with company standards while monitoring key performance indicators such as MUR completion rates, NMS recruitments, and profit performance. The template includes sections for both Pharmacy Manager and Field Manager comments, making it a complete tool for pharmacy performance assessment and improvement planning. This standardized approach helps maintain consistency across pharmacy branches while identifying areas for development and ensuring regulatory compliance.
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