This First Contact Service Call template streamlines intake for construction and field service teams handling incoming support requests. Capture caller and client/site details, describe the problem, note equipment at fault with model numbers, and record whether your team installed the original equipment. Document dates and personnel involved, special access or safety requirements such as ladders, tower platforms, or CSCS cards, and how long the issue has been known. Indicate if areas must be booked out, provide booking instructions, and set a target resolution date. Attach the original installation report if available and add any additional notes to ensure a complete, actionable service brief.
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