Use this NJS Customer Feedback Survey to capture structured client insights on construction projects. The checklist covers communication throughout the build, helpfulness and professionalism of office staff, contracts managers, supervisors, and on site teams. Rate specific trades including bricklaying, roofing, scaffolding, and safe decking for punctuality, cleanliness, and workmanship. Record any trades that did not meet expectations with details of the issues. Assess overall experience with NJS and likelihood to recommend the company to other contractors, project managers, or surveyors, and capture reasons for negative ratings. Includes signature fields for the customer and the employee completing the survey.
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