- Free Version: Available for teams of up to 10
- Pricing: Premium plan $24/seat/month (with free 30-day trial period)
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use SafetyCulture?
With multiple industry awards, SafetyCulture is the go-to platform for organizations that need a robust critical event management solution. Its full-featured suite enables companies to gain 360-degree visibility into their operations, coordinate with team members and external partners, and accomplish tasks uninterrupted, even in areas with limited connectivity. With this highly versatile and scalable software, managers are empowered to respond faster and more efficiently, whatever threat they face and however extensive the scope gets.
Features:
- Empower relevant teams to act promptly by monitoring risks, threats, and impending critical events in real time and setting up alerts and notifications.
- Efficiently allocate resources by identifying affected sites and visualizing the extent of the critical event with geo-tagging and GPS-powered tracking features.
- Track the progress of the response efforts, from initial reporting to post-incident analysis, and assign tasks if required.
- Refine response and recovery strategies by conducting post-incident analysis, identifying root causes, reviewing KPIs, and looking into trends.
- Facilitate seamless coordination across different departments and systems by streamlining data sharing and interoperability.
Why Use Crises Control?
A comprehensive incident management and business continuity platform, Crises Control is considered by many in finance and healthcare as one of the most effective critical event management apps today. Apart from its robust features accessible on mobile devices, it also allows organizations to develop plans that ensure resilience.
Features:
- Centralized Command and Control Center
- Incident Tracking
- Mass Notification
- Free Version: Not available
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use Everbridge 360?
Widely used by government agencies and educational institutions, Everbridge 360 started as a mass notification system in 2002. It has expanded its capabilities, now offering features for critical event management. With its extensive network coverage, powerful integrations, and predefined triggers, companies become more agile and adaptable in any situation.
Features:
- Proactive Risk Monitoring Tools
- Mass Notification with Public Warnings
- SnapComms (Multi-Channel Internal Communication)
- Free Version: Not available
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use Konexus?
Favored by some of the biggest names in the telecommunications, manufacturing, and energy sectors, Konexus provides real-time situational awareness with its robust critical event management tool for monitoring and analytics. It also enhances readiness by offering simulation and training modules tailored to the organization’s needs.
Features:
- Multi-Channel Emergency Alerting
- Mobile-Based Task Lists
- ESRI Mapping (Geo-Location)
- Free Version: Not available
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use D4H?
While D4H is designed primarily for emergency response services, companies can also leverage this platform to manage critical events that may negatively affect their operations. On top of its full-featured suite, this solution also enables company leaders to train their people, ensuring readiness for any incident.
Features:
- Emergency Pre-Plans
- Mass Notifications
- Centralized Incident Dashboard
- Free Version: Not available
- Pricing: Incident Management module starts at $5,300 per year
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use Noggin?
Headquartered in Australia since its establishment in 2003, Noggin serves a diverse customer base, helping them to prepare for, respond to, and recover from critical events. Current clients value its comprehensive suite of features accessible on its mobile critical event management application.
Features:
- Response Plans and Checklists
- Team Activation and Collaboration
- Post-Incident Review
- Free Version: Not available
- Pricing: Contact vendor for pricing
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
Why Use Catapult EMS?
CatapultEMS, initially created to help first responders streamline their workflows to provide prompt and efficient emergency services to their communities, has recently expanded their capabilities and made them more versatile. It allows companies in other industries to manage incidents that could impact their operation, revenues, and business continuity.
Features:
- Incident Reporting and Escalation
- Digital Emergency Procedure Manual
- GPS and Rom Location Reporting
- Free Version: Not available
- Pricing: Starts at $1,188 per year
- Platforms supported: Available as a mobile app (iOS and Android) or a web-based software
What is Critical Event Management Software?
Critical event management software is a specialized platform that helps organizations identify, assess, and respond to critical events, such as extreme weather conditions, cyberattacks, and supply chain disruptions, in real time. With tools that monitor events, integrate and analyze data, and facilitate coordination, critical events like disruptions, and emergencies that threaten business operations, employee safety, and company reputation can be handled immediately.
Importance
Over the last decade, there have been disruptive occurrences with adverse effects on businesses across the globe, including public health crises, cyber security breaches, and worsening natural calamities. Organizations must adapt to these challenges and effectively handle critical situations to ensure business continuity and, more importantly, safeguard the well-being of employees and stakeholders.
Utilizing a high-quality and full-featured critical event management platform offers several benefits to organizations. Here are just some reasons for investing in one:
- Increases Situational Awareness – Critical event management solutions consolidate data from multiple sources, providing users with a comprehensive view of the event. It helps managers make better decisions, even as situations rapidly evolve in real time.
- Facilitates Swift Response – With the help of early warning systems, organizations are immediately alerted to take proactive measures. Real-time communication tools foster collaboration among team members and across various departments, aiding in efficient and prompt event management.
- Automates Response and Recovery Workflows – The software also furnishes a centralized platform for overseeing incident response strategies, resource distribution, and other vital aspects of emergency readiness. Aside from mitigating the impacts of the threat, risk and compliance managers can also start working on rehabilitation and conduct post-incident analytics for future improvements.
Key Features
Emergencies and disruptive events continue to evolve and, in an interconnected world, can become more complicated to fix. Organizations should invest in the most suitable critical event management tools to ensure success in this complex endeavor. Here are some of the essentials:
- Customizable Templates for Response Plans
- Centralized Collaborative Platform
- Resource Tracking and Management
- Real-Time Monitoring Tools with Alerts and Notification
- Mapping and Geo-Location
- Incident Tracking and Management
- Collaborative Tools
- Analytics and Reporting
- Integrations (e.g., with Mass Notification Systems, Evacuation Management)
- Mobile Accessibility with Offline Capabilities
How to Choose the Right Critical Event Management Software
Any of the critical event management software listed can help HSEQ teams, field services, operational and facility supervisors, and risk managers handle critical events efficiently. Before making your final choice, take another look at your options in the summary below:
| Critical Event Management Software | Free Version | Paid Plan | Mobile App |
| SafetyCulture | Yes | $24/user/month* | Yes |
| Crises Control | No | Contact for pricing | Yes |
| Everbridge 360 | No | Contact for pricing | Yes |
| Konexus | No | Contact for pricing | Yes |
| D4H | No | $5,300/year | Yes |
| Noggin | No | Contact for pricing | Yes |
| Catapult EMS | No | $1,188/year | Yes |
* billed annually
Eunice Arcilla Caburao