This document outlines the comprehensive process for conducting Root Cause Analysis (RCA) following crew member injuries in aircraft operations. It details proper manual handling techniques across various aircraft-specific scenarios, including luggage handling, overhead locker operation, and equipment management. The guide covers multiple aircraft types (A32N, A380, A350, B747, B777, B787) and provides specific safety protocols for different physical activities such as pushing, pulling, lifting, and stretching. It includes detailed instructions for incident documentation, injury assessment, and post-incident procedures. The document also outlines administrative requirements for safety reporting, including AIR workflow updates, CMS documentation, and crew member training recommendations. This safety-focused protocol aims to prevent future incidents through proper technique education and systematic analysis of injury causes.
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