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EHI SQI Audit Checklist

by Drew Reagan, from the Community

10+

Use the EHI Service Quality Index SQI audit to evaluate daily branch operations and customer experience. This checklist covers morning huddles, close clean standards, goal board updates, counter management during peak times, greeting customers, asking critical questions, verifying removal of dangerous items, confirming complete satisfaction, and re inspections when needed. It also prompts review of Thank You calls, ticket sampling, Rental Ready percentage, Launchpad opens, and 3 12 month ESQI results. Apply this template to standardize audits, improve service consistency, and drive higher satisfaction across vehicle rental locations.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

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ARM Branch Evaluation Checklist FY 2018

Use this ARM Branch Evaluation checklist to assess car rental branch operations and customer experience. It covers SQi performance, CARE calls, Rental Ready and Priority Pass processes, LaunchPad usage, cleanliness and lot presentation, staff friendliness and professional standards, timeliness and queue management, Great Return behaviors, revenue tracking with goal boards and BMI posting, Dash Manager planning, morning huddles, and real time ticket by ticket sales coaching. Apply it to standardize audits, coach teams, and improve branch results.

by Joseph Shubinsky, from the Community

20+

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Group 34 SQi Absolutes Checklist

Use this SQi absolutes checklist to assess car rental branch performance during site visits. Confirm reservations are CARPED or confirmed, verify lots open clean with CCP rental units ready, and observe the 3 WOW factors in customer interactions. Check for a designated DASH Manager, ensure SQi follow-up calls are completed, and confirm the 3 critical questions are asked for returning customers. Review the branch close pend list with the BRM or ABRM to validate proper ticket closeouts. Inspect employee appearance and uniforms, and evaluate overall branch and restroom cleanliness.

by Michael Gallegos, from the Community

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Template

EHI Vehicle Inspection Audit Checklist

Standardize vehicle check-ins with this EHI vehicle inspection audit. Guide employees through a complete exterior and interior review, including license plate and expiration, spare tire and compartments, tread depth, bumpers, doors, roof and glass, plus glove box and console checks. Capture damage, cleanliness, staging, rental readiness, and coaching notes to keep rental and fleet vehicles compliant, safe, and road ready.

by Drew Reagan, from the Community

10+

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Template

EHI Vehicle Spot Check Checklist

This EHI vehicle spot check template helps branch teams evaluate vehicle staging cleanliness and overall condition before customer use. It guides quick inspections of exterior and interior areas including tires windows wheel wells compartments cupholders floors and storage. Use it to standardize branch processes remove personal items verify odor and presentation standards and document who completed the work and when. It is ideal for fleet operations seeking consistent quality safety and readiness across locations.

by Drew Reagan, from the Community

10+

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Template

Car Rental Service

This car rental service checklist helps frontline teams and managers assess key elements of rental operations, including clear site signage, vehicle cleanliness standards, seat belt functionality, recent maintenance checks and records, model availability, and interior condition. Use it to document findings with photos, track issues, and maintain a consistent, safe, and customer-ready fleet. Ideal for daily inspections, quality control, and continuous improvement in vehicle rental operations.

by Stacy Cantrell, from the Community

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Template

Area Audits Checklist

Use this Area Audits checklist to evaluate branch operations and customer experience. Review car cleanliness and readiness, staff cohesion and enthusiasm, dress standards, goal board updates, and team knowledge of key metrics such as IPC, Income, and CDW. Confirm greeting and thank-you practices, overall branch readiness, and manager leadership by example. Capture challenges, note improvements, and add closing comments to drive consistent service quality.

by Kelly Mc, from the Community

10+

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EHI SQI Audit Checklist

About author

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ARM Branch Evaluation Checklist FY 2018

Group 34 SQi Absolutes Checklist

EHI Vehicle Inspection Audit Checklist

EHI Vehicle Spot Check Checklist

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Area Audits Checklist

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ARM Branch Evaluation Checklist FY 2018

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Area Audits Checklist