Template

BHD Guest Services Audit Check-in and Gate

by Stobart Air, from the Community

This BHD Guest Services Audit template helps airlines and ground handling teams assess check-in and gate performance. It covers queue management, branding on FIDs and backdrops, baggage gauges, restricted and prohibited articles signage, SLA timings for opening, wait times, and gate closure. It prompts verification of ID and passport checks, cabin baggage sizing to EI-Regional limits, payment handling for noncompliance, and clear wayfinding. It also includes PA script checks, on-time agent arrival, boarding calls, and disruption handling such as FID updates, passenger announcements, LRV issuance, and passenger rights notices.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
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by Quality Safety AMS, from the Community
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by Quality Safety AMS, from the Community
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This airline customer service audit checklist evaluates ticket counter and gate operations, designed around Spirit Airlines at DFW but adaptable to any airport. It covers counter readiness, required signage, ID verification, carry-on and baggage checks, secure document controls, uniforms and ID display, and handling of special assistance, UMNRs, and additional screening. Gate procedures include gate area setup, flight summaries, arrival readiness, jet bridge and airstairs operation, door opening, announcements, boarding by zones, carry-on enforcement, and gate-check processes. Closeout accuracy and documentation are included, with sections for remarks and audit observations.
by Okechukwu Okoro, from the Community
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BHD Guest Services Audit Check-in and Gate

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