QA Support Operations Management System Checklist
by Chris Evans, from the Community
Assess and manage risks across aviation support operations with this QA checklist based on a BowTie model. Review adequacy of the Flight Dispatch Manual, OCC policies, flight planning, and emergency/QA chapters. Verify Dangerous Goods Manual compliance across handling, storage, training, reporting, and emergency procedures. Evaluate Ground Operations Manual topics including passenger and baggage handling, ramp handling and safety, catering services, training, and ERP alignment to ensure flight and ground operations meet EA/IOGP requirements.
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