This WGLL Operational Visit checklist supports comprehensive retail store audits focused on brand standards and operational excellence. It guides evaluators through exterior and interior standards, merchandising and planogram compliance, pricing and POS, promotions, and presentation. Processes cover performance tracking, sales targets, staff training, VOC, and loyalty programs. Controls include security, tagging, incident reporting, stock management, audits, stock loss actions, health and safety, and customer complaint policies. People standards assess customer interactions, service at till, staff presentation and grooming, and required trainings. An action plan section documents issues, expected standards, agreed actions, and sign‑offs.
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