This Void Healthcheck checklist helps retail teams assess and control void transactions, especially at self-service checkouts. Use it to confirm staff understanding of void causes, tri-light indicators, and correct procedures for actioning and recording voids. Verify reviews of void reports and use of reason codes, and ensure investigations of high-value voids. Check that products are paid before de-tagging, that manning levels at self-checkouts are met, and that all operators are trained and actively responding to red lights. Capture and report walk-offs through the incident reporting system to minimize loss and improve compliance.
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