Assess Toymate store presentation and customer service from entry to exit with a structured checklist. Review front-of-store cleanliness, queue length, and uniform standards. Verify door coverage, bag and receipt checks, and loss prevention practices. Inspect merchandising, pricing tickets, lighting, and floor safety. Evaluate staff engagement, product knowledge, and add-on suggestions. Conduct security tests for high-theft items, review register area controls, and POS cash handling. Confirm exit experience quality and a compliant refund process, including price match policy and receipt validation.
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