This Retail Shop Audit 520 COVID Update checklist helps retail automotive stores standardize operations and maintain safety. It covers five key areas: Exterior, Showroom and Sales Counter, Shop and Storage, and Controls, with capital improvement planning prompts. Use it to verify cleanliness, signage, lighting, and customer-facing standards; ensure showroom merchandising, permits, and regulatory postings are current; confirm shop housekeeping, PPE, OSHA materials, equipment maintenance, and safety devices; and assess operational controls such as scheduling, work order handling, customer service practices, and cash procedures. COVID-related adjustments include discontinuing communal beverages, removing shared items, and posting safety notices. Results inform coaching, bonus eligibility, and visit frequency while driving consistent customer experience across locations.
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