Use this comprehensive 2024 store reset checklist to improve the end-to-end customer journey across your forecourt and convenience store. Inspect forecourt presentation, pumps, car wash, air and vac, external signage, parking, and displays. Verify internal impressions, WiFi and music license, planograms for tobacco, snacks, drinks, scratchcards, and off licence. Ensure promotions and POS are current and compliant, dump bins and FSDUs are maintained, pricing and SELs are accurate, and merchandising heights are safe. Check cleanliness of chillers and shelving. Review food and coffee operations, hot counters, branded food availability, and upselling. Assess facilities including toilets and seating, and record feedback.
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