The KCA 2023 checklist is a comprehensive retail store audit tool covering cash office controls, daily safe checks, refunds processing and reconciliation, and cashier variance management. It guides teams through stock accuracy activities including gap walks, 5 percent verification, DSAR high and low checks, damages and write offs, IBTs, goods inwards, customer orders and deliveries, and SAR actions. It also addresses K&B returns and design consultations, security procedures, user access governance, keyholder training, and store and CCTV controls. Legal and data protection requirements, pricing accuracy, right to work records, and business ethics training are also included.
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