Full Visit Report for Car Dealership Audits
by peter.wilcox@glynhopkin.com, from the Community
Use this comprehensive Full Visit Report to audit automotive dealerships across operations and customer touchpoints. Inspect car park conditions, site presentation, flags, showroom entrance, customer waiting areas, and facility cleanliness. Review new car performance: orders vs objectives, renewal actions, CSI vs benchmark, model display, vehicle dressing and demonstrators, accessory fitment, training compliance, and manufacturer standards including Motability. Assess sales management: Dealerweb KPIs, daily deal sheets, DOC checks, activity follow-ups, CitNOW usage, and add-on sales. Evaluate used car operations: orders, Santander leads, Auto Trader portal, stock lists, mileage checks, overage control, vehicle condition, POS compliance, branding, and trade box. Confirm staff rota, timekeeping, uniform, and staffing levels.
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