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Agent One-to-One Meeting Template

by Agnes Schooling, from the Community

Downloads: 10+
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Use this template to structure effective one-to-one meetings between team leaders and agents. Capture discussion points, follow-up actions, and completion status from the previous session. Record productivity feedback (tagging, after-call work, emails), quality scores and bonus qualifiers, behaviors, attendance and timekeeping, and bonus outcomes. Set goals for the month, note career interests, and obtain sign-off from both parties. Optionally send the completed form to Human Resources.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.