Use this template to structure effective one-to-one meetings between team leaders and agents. Capture discussion points, follow-up actions, and completion status from the previous session. Record productivity feedback (tagging, after-call work, emails), quality scores and bonus qualifiers, behaviors, attendance and timekeeping, and bonus outcomes. Set goals for the month, note career interests, and obtain sign-off from both parties. Optionally send the completed form to Human Resources.
With SafetyCulture you can
With SafetyCulture you can
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