R11 Customer Survey - On-site Evaluation

This R11 Customer Survey template supports on-site customer evaluation for industrial vending programs. It records customer details, account numbers, and key contacts, then assesses visit schedules, vending service levels, and perceived benefits such as increased production, simplified ordering, time savings, inventory management, and cost savings. It checks whether cost savings documentation has been provided, familiarity with the Apex website, and interest in automated usage reports, including preferred send days and recipient emails. It also captures challenges like restriction issues, language barriers, keypad knowledge, quantity mismatches, and travel time to machines, and gathers overall feedback on program performance. Created for SafetyCulture Public Library as a sample only.