This OSP Trip Audit KPI add on checklist supports managers in assessing field engineers across safety, performance, and commercial standards. It covers PPE availability and use, engineer appearance, vehicle servicing, and administration records. It verifies device readiness and training history, and evaluates onsite protocol during installations, repairs, preventive maintenance, and health checks. The audit promotes customer communication, accurate service reporting including fluid and batch details for printers, and accountability. Commercial checks include business intelligence capture, sales leads, planned maintenance, quotations, and customer follow up with signatures for sign off.
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